Shipping policy
Welcome to Mooniette.
Thank you for choosing Mooniette. We are committed to providing a dependable and enjoyable shopping experience. Please review our shipping policy below to learn how your order will be processed and delivered.
Order Processing
Once your order has been successfully placed, our fulfillment team will begin preparing your items for shipment.
Processing Time
- 1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed outside of business hours will begin processing on the next business day.
- During major promotions, holidays, or periods of high order volume, processing may take slightly longer.
Every order is carefully inspected before shipment to ensure quality and accuracy.
Shipping Options
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $49.99 | $12.00 |
| Free Standard Shipping | $50.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping charges are automatically calculated during checkout.
Order Tracking
Once your package has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number.
Tracking information is generally available within 24–48 hours after the carrier scans the shipment.
You may also track your package by visiting:
If you experience any issues with tracking, please contact our Customer Support Team.
Shipping Guidelines
To help ensure successful delivery, please note:
- Customers are responsible for providing a complete and accurate shipping address.
- Shipping addresses cannot be changed once an order has entered processing.
- Orders containing multiple items may be shipped separately based on inventory availability.
- Shipping carriers are selected according to destination and logistics requirements.
- We currently do not ship to APO, FPO, or DPO military addresses.
Delivery Delays
While we work hard to process every order promptly, shipping delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Customs inspections
- Transportation interruptions
- National or local holidays
- High shipping volumes
- Incomplete shipping information
- Carrier operational delays
We sincerely appreciate your patience and understanding if these situations occur.
Lost or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.
To help us investigate your request, please provide:
- Order Number
- Photos of the package
- Photos of the shipping label
- Photos of the damaged item (if applicable)
Our Customer Support Team will work directly with the shipping carrier to resolve the issue as quickly as possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, VAT, or other import fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Business Address
The address listed below is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before returning any merchandise to receive the correct return instructions.
Contact Us
Mooniette
Business Address
1347 Idlewild Dr
Columbus, OH 43232
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding shipping, tracking, or delivery, please contact contact@mooniette.com. Our Customer Support Team typically responds within 24–48 business hours.
- Choosing a selection results in a full page refresh.