Refund policy
At Mooniette, we want you to love every purchase you make. If for any reason you're not completely satisfied with your order, we're here to help. Please review our Return & Refund Policy below before submitting a return request.
Return Eligibility
We gladly accept eligible returns within 30 days of the delivery date.
To qualify for a return, all items must:
- Be unworn, unused, and unwashed.
- Be returned in their original condition.
- Have all original tags attached.
- Be free from stains, makeup, perfume, odors, pet hair, or signs of wear.
- Be returned in the original packaging whenever possible.
Returns that do not meet these requirements may not be approved.
Non-Returnable Items
The following items cannot be returned or refunded:
- Final Sale items
- Gift Cards
- Bodysuits
- Underwear & Lingerie
- Swimwear with the hygiene liner removed
- Earrings
- Personalized or custom-made products
- Beauty accessories
- Products damaged through improper use or normal wear
How to Request a Return
Please contact our Customer Support Team before returning any merchandise.
Customer Support Email
To help us process your request quickly, please provide:
- Order Number
- Full Name
- Email Address
- Item(s) you wish to return
- Reason for the return
- Photos if the item is damaged, defective, or incorrect
Once your return request has been approved, we will provide the appropriate return instructions and the correct return address.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
- Receiving an incorrect item
- A damaged item upon arrival
- A confirmed manufacturing defect
Original shipping charges are non-refundable.
We recommend using a trackable shipping service when returning your package.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please include:
- Order Number
- Photos of the product
- Photos of the package
- Photos of the shipping label
Our Customer Support Team will review your request and provide an appropriate resolution as quickly as possible.
Refund Processing
After your returned package has been received and inspected, we will notify you of the outcome via email.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your financial institution or payment provider may require additional processing time before the refund appears in your account.
Order Cancellation
Orders may be canceled within 12 hours of being placed.
Once an order has entered processing or has already been shipped, cancellation requests can no longer be accepted.
Additional Information
Please note:
- All returns require prior approval.
- Unauthorized returns may be refused.
- Returned items should be packaged securely to prevent damage during transit.
- Mooniette reserves the right to decline any return that does not comply with this policy.
Return Address
The address displayed on our website is for business correspondence only and is not our return warehouse.
Please contact our Customer Support Team before returning any merchandise to receive the correct return address and return instructions.
Contact Us
Mooniette
Business Address
1347 Idlewild Dr
Columbus, OH 43232
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding our Return & Refund Policy, please contact contact@mooniette.com. Our Customer Support Team typically responds within 24–48 business hours.
- Choosing a selection results in a full page refresh.